Peak Performance Auto Repair

Data Privacy Policy

Peak Performance Auto Repair
Effective Date: 08/30/2025
Last Updated: 08/30/2025

1. Introduction

At Peak Performance Auto Repair (“we,” “our,” or “us”), we value and respect your privacy. This Data Privacy Policy explains how we collect, use, store, and protect personal information when providing auto repair services and when communicating with our customers through our VoIP phone system.

2. Information We Collect

When you interact with us, we may collect:

• Contact Information: Name, phone number, email, and mailing address.

• Service & Appointment Details: Vehicle information, service records, and scheduling details.

• Communication Data: Call records (caller ID, time, and duration), voicemail, and call recordings (if enabled).

• Payment Information: Billing details necessary to process transactions.

• Technical Information: Device type, IP address, or network details when using our digital communication channels.

3. How We Use Information

We use your information to:

• Provide auto repair and maintenance services

• Communicate with you regarding appointments, repairs, and service reminders

• Process payments and managing billing

• Improve customer service and business operations

• Comply with legal and regulatory requirements

4. Information Sharing

We do not sell or rent personal information. We may share information only with:

• Service Providers who support our operations (e.g., VoIP providers, payment processors, IT support)

• Legal Authorities if required by law, regulation, or court order

• Business Transfers in the event of a merger, acquisition, or restructuring

5. Data Retention

• Customer records and invoices are retained as required by law.

• Call records, voicemail, and related communication data are kept only as long as necessary for business or legal purposes.

• Customers may request deletion of personal data, subject to legal obligations.

6. Data Security

We take reasonable measures to protect personal information, including:

• Use of secure systems for storing customer and communication data

• Limited access to authorized personnel only

• Regular monitoring to help prevent unauthorized access

7. Customer Rights

You may have the right to:

• Request access to your personal information

• Request corrections or updates to your data

• Request deletion of certain information, subject to business and legal requirements

• Opt-out of certain types of communication

To exercise these rights, please contact us at:
📧 [Ray@peakperformancekc.com]
📞 [Phone # 816 523 0140]

8. Policy Updates

We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements. Updates will be posted in our shop and/or on our website with the updated “Effective Date.”